Refund policy

 Cost, Fees and Payment

Unless otherwise stated on the “Terms” as set forth in the Invoice, the invoice total (“Invoice Total”) for all products and services will be paid as follows: 

PAYMENT: 

A nonrefundable, 70% (seventy percent) deposit will be required to start production on the stated Product or service as set forth in the Invoice with the balance due before any Product ships to final destination (“Ship to”) address. Credit Card payments will require an additional 3% processing fee if not already built into the cost. All applicable sales taxes will be collected and processed by Vendor and included as an additional charge. Invoices not paid within 30 days will be charged a 10% late fee. Invoices over 30 days will be charged 12% interest per annum.

 Order Fulfillment

Vendor will use best efforts to ship/import Product to Ship to address per the requested in-hands date (“Requested in-hands date”) as set forth in the Invoice. However, there can be challenges with local authorities/carriers that may delay or prevent product from arriving on time. If Product does not get delivered on time per the Requested in-hands date, client agrees to take ownership of all Product to be used either for a virtual marketplace substitute or future project. Additionally, due to supply chain issues which may occur, if product/style substitutions are necessary to fulfill guarantee and/or product overages, this will be clearly communicated in writing to the Client prior to order fulfillment. In such a case where substitutions are necessary, Vendor will use best efforts to ensure any substitutions are as close to equal in value to the color, style and functionality of the original Product(s) purchased.

Order Cancelation

Due to the made-to-order production model of Vendor, if the order for Product or service as set forth in the Invoice is canceled, in whole or in part, after Vendor’s production of the Product begins, Client will be responsible and charged for the full contract price of the Product plus any associated costs incurred and not otherwise recoverable by Vendor including but not limited to production expenses, travel and accommodation expenses, staffing fees, shipping, and duties. This provision applies regardless of the reason for cancellation including, but not limited to, any force majeure event making it illegal or impossible for a party to fulfill its obligations under this Agreement, e.g., an act of God, pandemic, war, terrorism, fire, government regulations, customs changes and delays, disaster, strikes, civil disorders, curtailment of transportation facilities, or travel restrictions imposed by official government authorities.