Shipping policy

ORDER FULFILLMENT: Mel Boteri, LLC will use best efforts to ship/import product to event destination in time for on-site fulfillment. However, there can be challenges with local authorities/carriers that may delay or prevent product from arriving on time. If product does not get delivered on time for event fulfillment, client agrees to take ownership of all products to be used either for a virtual marketplace substitute or future project. Additionally, due to supply chain issues which may occur, if product/style substitutions are necessary to fulfill guarantee and/or product overages, this will be clearly communicated in writing to the Client prior to the event start date. In such a case where substitutions are necessary, Mel Boteri, LLC will use best efforts to ensure any substitutions are as close to equal in value to the color, style and functionality of the original product(s) purchased.